If my refund gets validated, how and when will I get reimbursed?

Refund process begins after we have completed evaluating your returned product. The quality evaluation process may take up to 2 days from the date we receive the returned product. We will communicate via email & SMS notification once return examination is completed.
To process your refund more quickly, you have the option to request a refund via Refund Voucher, which must be indicated when you request for a return online or by calling our Customer Service.
Otherwise, you can be refunded according to the following table. Note that some refund methods are available according to your payment method.

Refund methods available according to payment methods.

Payment methods Refund methods
Cash Refund voucher /Cash
Credit / Debit Card Refund voucher / Refund to your card
Bkash Voucher / Refund to your bKash
Net Banking Refund Voucher / Online Refund
Voucher Refund voucher


Time to get reimbursed after the examination done


Nature of Refund Time Frame
Refund Voucher 1-3 Business Days
Credit Reversal 5-7 Business Days


What is a refund voucher? Refund Voucher is a return mechanism worth equal to the value of product you ordered.
You can use Refund Voucher as voucher code to purchase any item. A refund voucher is valid for 180 days you need to use your voucher during this period. This refund voucher can be used for several purchases, until your balance is 0.



How do I use my voucher?

If you have been issued a Refund Voucher, you have received a voucher number.
Please enter this voucher number in the voucher code box and click “add voucher” during checkout at payment step.


If my returned product is not validated for refund, how do I get informed?

If your return is invalid, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

Note that we will make several attempts to return the product to you. However, passed 2 return attempts, we will cancel the return procedure and we will keep the product with us for a maximum of 15 days for you to pick it up at warehouse.


I have bought an item on promotion or with a voucher. What amount will you refund me?

For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.
For example: If you purchased an item on sale for tk. 1000 and its original value was tk. 1500, we will refund you tk. 1000.

If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid as Refund Voucher.


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